Your privacy matters — especially here.

Mental health care is personal, and the information that comes with it deserves real protection. This policy explains what Mentally collects, why we collect it, and the choices you have. We've written it in plain language on purpose — if anything is still unclear, email us at support@mentally.health and a person will answer.

What we collect

We collect only what we need to run the platform, and nothing more:

• Account details. Your name, email address, and password (stored in hashed form — we never see it). If you sign in with Google, we receive your name, email, and profile photo from your Google account.
• Professional profiles. If you practice on Mentally, the information you choose to publish: your specialty, areas of focus, location, languages, pricing, availability, photo, and anything you write in your bio, articles, or wisdom posts.
• Booking information. When a session is booked, we record who booked it, with which professional, when, in what mode (online or in person), and its payment status.
• Session notes. Professionals may write private clinical notes about their sessions. These are the most sensitive data on the platform, and they are treated that way — more on this below.
• Reviews. If you leave a review for a professional, we store the rating and what you wrote, linked to your account.

How we use it

We use your information to run your account, connect patients with professionals, process bookings and payments, show published content to visitors, and send notifications you'd expect — like a confirmation when an appointment changes. We don't sell your data, and we don't use it for advertising. Full stop.

What's public and what's private

It's worth being explicit about the boundary between the two:

• Public:professional profiles, published articles, wisdom posts, and reviews. These are visible to anyone who visits the site — that's their purpose.
• Private: your appointments, payment history, personal contact details, and clinical session notes. Session notes are visible only to the professional who wrote them — not to other professionals, not to Mentally staff in the normal course of business, and they are enforced at the database level through row-level security, not just hidden in the interface.

Who we share it with

We share data only with the services we need to operate: our hosting and database provider (Supabase), and our payment processor, which handles card details directly so they never touch our servers. Each provider only receives what it needs to do its job. We may also disclose information if the law genuinely requires it — and if that ever happens, we'll tell you unless we're legally prevented from doing so.

How long we keep it

We keep your data for as long as your account is active. If you delete your account, we remove your personal information within 30 days, except for records we're required to keep (like payment records for tax purposes) and content you published that others have built on — which we'll anonymize rather than delete.

Your rights

You can ask us for a copy of the data we hold about you, ask us to correct something that's wrong, or ask us to delete your account and data entirely. Email support@mentally.healthand we'll act on it within 30 days.

Children

Mentally is not intended for anyone under 18. We don't knowingly collect information from minors, and if we learn we have, we'll delete it.

Changes to this policy

If we change this policy in a way that matters, we'll update the date at the top and let account holders know by email before the change takes effect. We won't quietly weaken your protections.

Talk to us

Questions, concerns, or requests about your data all go to support@mentally.health. You can also read how we protect data technically on our security page.