Terms of Service
Last updated: September 14, 2026
These terms are the agreement between you and Mindafyawhen you use our website or app. We've kept the legalese to a minimum, but this is still a binding agreement — by creating an account or using the platform, you're accepting it.
Mindafya is a platform that helps people find vetted mental health professionals, read what they write, and book sessions with them. The care itself happens between you and your professional — we provide the connection, not the treatment.
Two things we need you to understand clearly:
You need to be at least 18 to use Mindafya. Keep your login details to yourself — you're responsible for what happens under your account. If you think someone else has accessed it, change your password and tell us straight away.
Patients trust what your profile says, so you're responsible for keeping it true:
We can suspend or remove profiles that misrepresent credentials or put patients at risk. We'd rather work things out with you first, but patient safety comes before everything else.
When you book a session, you're making a commitment to a real person's time. Payment terms, cancellation windows, and session format are shown before you confirm.
Payments are made in Kenyan shillings through M-Pesa. Depending on the professional, you may pay the full amount upfront or a booking fee now with the balance settled later — whichever applies is shown before you confirm. Each professional sets their own session fee, and Mindafya adds a small booking fee on top — both are itemised before you pay, so the total you see is the total you're charged.
If a session is cancelled by the professional, or a payment is taken and the session never happens, you're entitled to a refund. Email support@mindafya.com and we'll sort it out — refunds go back to the M-Pesa number you paid from. If something else goes wrong with a booking or payment, tell us and we'll help.
Professionals own the content they publish here. By publishing on Mindafya, they give us permission to display and promote it on the platform. The Mindafya name, design, and software are ours. Reviews you write must reflect your genuine experience.
We work hard to keep Mindafyareliable and accurate, but we provide the platform "as is." We're not liable for the clinical care professionals provide, for content they publish, or for losses arising from circumstances outside our reasonable control. To the extent permitted by law, our total liability to you is limited to the amount you've paid us in the twelve months before a claim.
You can close your account whenever you like — email support@mindafya.com and we'll take care of it, along with the data we hold about you. Our privacy policyexplains exactly what gets deleted and what we have to keep. We can suspend or close accounts that break these terms — where it's fair to do so, we'll warn you first. Sections that by their nature should survive (like liability and content ownership) continue after the account closes.
These terms are governed by the laws of Kenya, and the courts of Kenya have jurisdiction over any dispute. If some part of these terms turns out to be unenforceable, the rest still stands.
If we make meaningful changes to these terms, we'll update the date above and notify account holders by email before the changes take effect. Continuing to use Mindafya after that means you accept the updated terms.
Anything unclear? Email support@mindafya.com— we'd rather explain something twice than have you agree to something you didn't understand.
